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Here are some common questions about leather care, guarantee, adjustability ...

  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • How do I care for my leather piece
    I rub the back side of the leather with bees wax before I start. I use mink oil on my hands while I braid. This helps with my grip and conditions the leather as I work. When the leather gets dirty or has been used awhile: 1. Clean off dirt and debris with a damp cloth. 2. Allow the piece to dry completely before applying a leather conditioner. 3. Use a leather conditioner to keep the leather supple and to prevent cracking. I use mink oil. 4. Repeat the conditioning process every 6 months or as needed. Use an old tooth brush to get between the braiding to remove dirt or excess conditioner. 5. Store your leather piece in a cool, dry place away from direct sunlight.
  • What type of leather do you use?
    I hand braid only kangaroo lace. Mostly 1/8" and some 1/32" if the piece calls for it. I braid 8 strand and 4 strand styles in the round. Kangaroo leather has 3x the tensile strength of calf or water buffalo leather and stays soft , supple and strong.
  • How long have you been braiding?
    I have braided for over 30 years. I am learning new techniques every day and I try to pace myself so my hands will last.
  • Do you have a guarantee and return policy?
    My leather items are guaranteed to be well made and last for years. If something is not to your liking I can work with you to alter or exchange the piece or return with a refund. I have strict quality control and do not allow seconds in anything I sell. I can work with you to find the right size or style and share pictures of similar items to help you choose before purchase. Colors may vary with leather lots, but I will match as closely as possible. All leather will patina which gives each piece a special look. If chewed or damaged by animals , children or slammed in car doors etc. I can repair some pieces or turn into keepsakes for a fee. Duck call loop knots are guaranteed to be tight. If they loosen in later years I can re-braid tighter knots for a fee.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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